Responsibility:
o Solely accountable for the project management of all new project POs and Development requests in their area of responsibility.
o Work with TDM on setting up codes in a timely manner.
o Receive orders and conduct all related PO acceptance tasks (confirm compliance with related Intercos quotation, customer contract and Intercos standards etc) and finally confirm order acceptance to client and insert the order into IT system.
o Verify BOM and all customer requirements are up to date. Provide internal department required information like F&A, Shipping label timely.
o Generate, in accordance with relevant departments, a feasible project plan & timing to be submitted to the client.
o Manage project and ensure compliance with timetable agreed with client.
o Interface with internal department to prepare prices and communicates prices (after approval from direct supervisor) and keep proper filing.
o Keep track and analyze customer sales trend like qty and value.
o Monitor & update regularly rolling budget in order to ensure achievement of sales budget.
o Conduct post-project reviews in order evaluate project results, capture learning and make improvements for future projects.
o Support sales force on new project development. for example trial arrangement, color match.
o Responsible for sample management, for example submission of line trial sample, shipping of product samples to sales office as requested.
o Collect new product samples, filing of new product photos in public folder, display of sample in show room as requested.
o Provide customer required reports or information to sales (i.e. Inventory lists)
o Manage customer visits and meetings.
o Monitor status of the order, update customer on a regular and timely manner.
o Interfaces with logistics to organise transport arrangements.
o Organize new product start up or inspection with customer or third party which customer appointed.
o Prepares preliminary shipping requests and documentation (DELIVERY ORDER).
o Communicate internally concerning all issues that may arise during production or post sales and interfacing with all related internal departments.
o Forecast customer demand and share information with planning.
o Manages customer complaints and material returns, participates the drafting of investigations and corrective action plans coordinated by Quality department and manages customer communication.
o Provide information and support finance department with credit recovery activities.
o Ensure Sales Reporting and Rolling Budget Accuracy.
o Other tasks assigned by manager.
Requirement:
o Bachelor’s degree.
o At least 3 years’ experience in similar roles.
o Excellent communication skills, able to liaise with people at all levels inside and outside the organisation.
o Fluent in Mandarin & English